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Terms & conditions

introduction

We move you professionally and as efficiently as possible. To make this possible, we have a number of general terms and conditions to make your move successful and to your liking.Definitions: Under contractor and / or Shift Out is understood in these General Terms and Conditions Shift Out unless otherwise stated in these General Terms and Conditions.Client: this means the Client and any representative of the Client, contact person specified on behalf of the Client and the group on behalf of which the Client requests / books the services. In addition, the person indicated has a payment obligation and must be allowed to bear the comparable / related activities, powers and responsibilities of the Client.Written: this also means a digital message.

ARTICLE 1 – APPLICABILITY

These General Terms and Conditions are applicable to all agreements concluded by companies affiliated with FIDI Netherlands in the conduct of their business, and to negotiations and correspondence with the object of concluding such agreements and to all acts, services and work performed in the context of the conduct of their business. By entering into a contract with a company affiliated with FIDI Netherlands (hereinafter referred to as the ‘Remover’), the consignor accepts these General Terms and Conditions in accordance with the provisions of Article 2 below, to the exclusion of all other terms and conditions. Where the nature of the work described in Article 2 of these Terms and Conditions requires, the standard conditions cited in that Article shall also apply, as they read at the time the contract is concluded between the Remover and the Consignor. If and insofar as the provisions of Articles 3 to 9 of these Terms and Conditions derogate from or contradict the provisions of the standard conditions cited in Article 2 (a) to (f) and (h), the provisions of Articles 3 to 9 of these Terms and Conditions shall prevail.

ARTICLE 2 – STANDARD CONDITIONS

Without prejudice to the provisions of Articles 3 to 9 inclusive, the following standard conditions shall apply:
  • Removals other than company removals within the Netherlands:
    ‍The 2006 General Terms and Conditions for Removals [Algemene Voorwaarden Verhuizingen 2006] (AVVV 2006). These General Terms and Conditions of the Dutch Association of Movers [Organisatie Erkende Verhuizers] (OEV) were drawn up in consultation with the Dutch Consumers’ Association in the framework of the Coordination Group [Coördinatiegroep Zelfreguleringoverleg] (CZ) of the Dutch Social and Economic Council [Sociaal Economische Raad] and entered into effect on 1 April 2006.
  • Company removals within the Netherlands and international company removals by road:
    ‍The 2009  General Terms and Conditions for Company Removals [De Algemene Voorwaarden voor Bedrijfsverhuizingen] (AVB 2009), in accordance with the provisions of Article 3 of these Terms and Conditions.
  • All (other) international removals:
    The 2009   General Terms and Conditions for International Removals [Algemene Voorwaarden voor Internationale Verhuizingen] (AVVIV 2009).
  • Storage of removal goods and/or household effects and/or personal belongings and/or parts thereof within the Netherlands:The 2006   General Terms and Conditions for the Custody of Removal Goods [Algemene Voorwaarden Bewaarneming Verhuisgoederen] (AVBV 2006). These General Terms and Conditions of the Dutch Association of Movers (OEV) were drawn up in consultation with the Dutch Consumers’ Association in the framework of the Coordination Group of the Dutch Social and Economic Council and entered into effect on 1 April 2006.
  • Storage of goods (other than removal goods), household effects or personal belongings within the Netherlands:The Dutch Warehousing Terms and Conditions, filed by FENEX (the Netherlands Association for Forwarding and Logistics) with the Registries of the District Courts of Amsterdam, Arnhem, Breda and Rotterdam on 1 July 2004, or the version filed most recently after that date.
  • All carriage of goods (other than removal goods), household effects and/or personal belongings by road or otherwise within the Netherlands:The 2002 General Conditions of Transport [Algemene Vervoercondities 2002] (AVC), filed with the Registries of the District Courts of Amsterdam and Rotterdam, or the version filed most recently after that date.
  • All International carriage by road of goods (other than removal goods), household effects and/or personal belongings:The Convention on the Contract for the International Carriage of Goods by Road (CMR), done at Geneva on 19 May 1956.
  • A contract of carriage, in other words acting as a forwarding agent as provided for in Article 60 of Book 8 of the Dutch Civil Code and all other work including that which is not part of the specific forwarding work and, in addition, in respect of subjects insofar as they are not provided for in the aforementioned Terms and Conditions or in the Articles cited below:The General Terms and Conditions of the Netherlands Association for Forwarding and Logistics (FENEX Terms and Conditions), filed with the Registries of the District Courts of Amsterdam, Arnhem, Breda and Rotterdam on 1 July 2004, or the version filed most recently after that date.

    The General Terms and Conditions cited in this Article and in Article 8 of the aforementioned Terms and Conditions are available from the removal company upon request. In all cases where it is unclear which of the terms and conditions apply, the Remover reserves the right to take a binding decision on behalf of all parties involved.

ARTICLE 3 – CARRIAGE OTHER THAN BY ROAD AND TRANSPORT OUTSIDE EUROPE

Carriage by sea or internal waterways, by rail or air or by road outside Europe, whether in the context of a removal or otherwise, shall at no time be performed by the Remover itself. The Remover shall act exclusively as a forwarding agent in respect of such carriage, which shall be governed by the FENEX Terms and Conditions cited in Article 2(h) above. If for any reason the Remover should be unable to invoke the FENEX Terms and Conditions, its liability shall be governed by the AVVIV 2009. If and insofar as the Remover has undertaken, following upon the carriage of goods referred to in this paragraph, to unpack and/or assemble the removal goods at the destination, the performance of such work shall be subject to the AVVIV 2009.

ARTICLE 4 – CMR WAYBILL

A CMR waybill shall be prepared for all international removals by road. Such removals shall, however, remain subject to these General Terms and Conditions, even where a CMR waybill is signed by the Remover and/or handed by the Remover to the consignor.

Article 5 - EXCLUSION OF LIABILITY

  • Where the goods are stored or warehoused outside the Netherlands, the Remover shall at no time be liable for damage and/or loss and/or delay and/or costs and/or other losses, regardless of whenever, however or wherever they are sustained.
  • In the event that the Remover takes over the carriage of the goods or removal goods and/or takes over the goods or removal goods from another remover and/or in the event that removal and/or carriage is agreed with the Remover for only part of a route, the Remover shall at no time be liable, without prejudice to the provisions of Article 3 of these Terms and Conditions, for any damage to and/or loss of goods, unless the consignor can prove that the damage to and/or loss of goods occurred during the period in which those goods were in the custody of the Remover, in which case the provisions of Articles 2 and 3 of these Terms and Conditions shall apply.
  • The Remover shall at no time be liable for consequential damage.

Article 6 - PACKING

Any liability on the part of the Remover in respect of contracts relating to the package of goods other than removal goods is excluded, except for damage to and/or loss of the goods for packing or packed goods themselves, in which case the Remover’s liability shall be limited to a maximum of €23,000 for each occurrence.

article 7 - INSURANCE

The Remover shall insure that goods only if the consignor instructs the Remover to do so in writing before commencement of the work. When issuing such instructions, the consignor is obliged to notify the Remover of the sum to be insured. The consignor is also obliged to provide the Remover with a separate list of items, thereby indicating their estimated value. The Remover undertakes to insure the goods up to the sum indicated under the terms stipulated by the consignor. The Remover shall at no time be liable for any damage, loss, costs or other losses resulting from the undervaluation or otherwise inaccurate specification by the consignor of the insurance sum and/or the items to be insured.

article 8 - PAYMENT, COMPENSATION, PLEDGE, RETENTION

In derogation from the provisions of the standard conditions referred to in Article 2 above, payment, setoff, pledge and retention shall be subject to the 2009 General Terms and Conditions for International Removals [Algemene Voorwaarden voor International Verhuizingen] (AVVIV 2009).

article 9 - JURISDICTION AND APPLICABLE LAW

In derogation from the provisions of Article 2 (a) to (f) and (h) of the aforementioned standard conditions relating to the competent court or arbitration, disputes between the consignor and the Remover relating to contracts concluded, negotiations conducted and correspondence between them and in respect of acts, services and work performed by the Remover may be submitted exclusively to the court which has jurisdiction in the place in which the Remover has its business or registered office. All Contracts accepted by the Remover are governed by the law of the Netherlands.

article 10 - PRESCRIPTION

Save as otherwise provided in the standard provisions cited in Article 2 above or in Article 8:1740 of the Dutch Civil Code, the prescription period for all legal claims against the Remover shall be one year after performance of the contract and/or the work by the Remover or one year after it is established that the Remover shall not perform the contract and/or work.

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Frequently asked questions

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What does a move cost?

Moving can be a time-consuming and effort-intensive task. By doing your move yourself with a few friends or relatives, you can move for little money. This way you only spend money on the rental of a van. However, outsourcing your entire move does not have to be expensive either. The costs depend on various factors. For example, the amount of furniture and how far your new home is. With Shift Out's smart relocation calculator, you can calculate the cost of your move within 5 minutes, and get an accurate estimate of what to expect. Whether you choose to rent a van or let us handle your entire move, we offer affordable solutions that fit your needs. Contact Shift Out today for a stress-free and budget-friendly move.

What to arrange when moving house?

Moving house involves a lot of things to consider, beyond just the move itself. It's important to say goodbye to items you no longer need before packing everything smartly to ensure nothing is damaged. Smart unpacking, such as using labels to identify items that belong in each room, can also save time and effort. Don't forget about important tasks like transferring your energy contract and updating your address for subscriptions.

At Shift Out, we understand the challenges of moving, which is why we offer a free moving checklist to help you stay organized and not overlook anything. Our comprehensive checklist covers everything from decluttering to energy contracts and subscription updates, ensuring a smooth and stress-free move. Contact Shift Out today for all your moving needs.

When to report a move?

At Shift Out, we know that timely communication of address changes is crucial for a successful move. We recommend starting the process at least 2 to 4 weeks before your move to ensure that everything is moved on time. With our assistance, you can easily update your address with all relevant parties, including utilities, subscriptions, and other important contacts.

Contact Shift Out today to learn more about our moving services.

When to deregister from the municipality after moving?

We understand that registering with your new municipality is an important part of the moving process. It's crucial to deregister from your old municipality in a timely manner and register with your new one within 5 days of your move. However, did you know that you can register up to 4 weeks in advance? This means you can avoid last-minute stress by taking care of the registration process early.

If you're moving within the same municipality, you only need to report a change of address. In most cases, you can easily register and deregister online through your municipality's website, saving you valuable time. At Shift Out, we're here to support you every step of the way during your move. Contact us today to learn more about our comprehensive moving services.

How long to keep a cat indoors after moving?

At Shift Out, we understand that moving can be a stressful experience for pets, especially for cats. It's important to take extra care when moving with your furry friend to ensure their comfort and well-being.

To help your cat adjust to their new surroundings, it's best to keep their familiar belongings, such as their basket and litter box, during the move. Introducing new items right away may cause your cat to feel even more stressed and disoriented in their new home.

Take the time to observe your cat's behavior and comfort level as they settle into their new surroundings. With patience and care, your cat will soon feel comfortable and at home in their new environment. Contact Shift Out today to learn more about how we can assist you in your next move, including our pet-friendly moving services.

Do you offer packing and unpacking services?

Yes, we offer both packing and unpacking services. Our team can pack your belongings for you or provide you with the necessary materials to do it yourself. We also offer unpacking services to help you settle into your new home.

How do you protect my belongings during the move?

We take great care to protect your belongings during the move. We use high-quality packing materials and employ professional packing techniques to ensure that your belongings are protected during transportation. We also use furniture pads and shrink wrap to protect your furniture.

How do I prepare for my move?

We recommend that you start preparing for your move well in advance. This includes decluttering and getting rid of items you no longer need, creating a detailed inventory of your belongings, and labeling your boxes. Our team can also provide you with a moving checklist to help you stay organized.

Can you move fragile items?

Yes, we have experience moving fragile items such as china, glassware, and artwork. We use special packing materials and techniques to ensure that these items are protected during transportation.