Terms & conditions
Shift Out Your Reliable Moving Partner
At Shift Out, we understand that moving is an important step in your life. That’s why we want to make sure you know exactly what to expect.
Our Terms and Conditions
To keep things clear and simple, we’ve summarized some of the most frequently asked questions (FAQ) below. These provide a quick overview of the key details regarding your move.
Want to learn more? Please read the full Terms and Conditions at the bottom of this page. These terms always take precedence. If you have any questions or concerns after reading, don’t hesitate to contact us – we’re here to help!
Shift Out makes moving easy. Request a free quote today or schedule your move right away. You focus on your new home – we’ll take care of a hassle-free moving experience.
At Shift Out, we understand that moving is an important step in your life. That’s why we want to make sure you know exactly what to expect.
Our Terms and Conditions
To keep things clear and simple, we’ve summarized some of the most frequently asked questions (FAQ) below. These provide a quick overview of the key details regarding your move.
Want to learn more? Please read the full Terms and Conditions at the bottom of this page. These terms always take precedence. If you have any questions or concerns after reading, don’t hesitate to contact us – we’re here to help!
Shift Out makes moving easy. Request a free quote today or schedule your move right away. You focus on your new home – we’ll take care of a hassle-free moving experience.
General Terms and Conditions Shift Out
Definitions:
Contractor: In these General Terms and Conditions, the Contractor shall be understood as Shift Out, Chamber of Commerce (KvK) number 88974960, VAT number NL004677763B49, unless otherwise indicated in these General Terms and Conditions.
Client: This refers to the Client as well as any representative of the Client, the contact person provided on behalf of the Client, and the group on behalf of which the Client requests/books the services. This person also carries the payment obligation and must be authorized to perform similar/related tasks, powers, and responsibilities of the Client.
Written: This also includes digital communication.
Client Liability
1.The Client must be present during the entire move to ensure the safety of the goods. Items of extreme value must at all times remain in the possession of the Client. The Client must check during loading and unloading whether all items have been loaded/moved. The Contractor is not liable for any items left behind at the starting address.
Client Responsibilities
2. The Client or designated contact person must have sufficient payment means to settle the total moving fee, direct/instruct movers where necessary, and bears full responsibility.
3. If the Client cannot be physically present during the move, a contact person must be designated in advance who is present during the entire move, acts on behalf of the Client, and carries the payment obligation.
4. The Client is responsible for free passage of all goods at all addresses visited by the Contractor. Stairwells and landings must be completely cleared prior to the move.
5. The Client is responsible for the proper disconnection and securing of washing machines. If this is not done, the Contractor is not liable for damage to the washing machine, property, or consequential damage.
6. The Client is responsible for protecting floorboards and walls during the move. Damage to floors and walls is at the Client's own risk.
7. The Contractor accepts no liability for rented objects. Moving rented objects is entirely at the Client's own risk.Contractor Liability8. The Contractor is not liable for loss or theft of goods.
9. The Contractor is not liable for damage arising from errors in software used by them, unless such damage can be recovered from the software supplier.
10. Moving via stairs will be done if necessary, up to a maximum of the 5th floor. The Contractor is exempt from liability for damage to stairs or goods when using stairs. Any discrepancies in reported floors are not grounds for complaint or compensation.
11. The Contractor accepts no liability towards third parties and is indemnified by the Client from financial consequences of such claims.
12. No liability for consequential damage such as lost profits or business interruptions.
13. Mechanical, electrical, or electronic failures without external cause are excluded from liability.Contractor Responsibilities14. The Contractor has an obligation to make efforts, not a result obligation.
15. The Contractor is not responsible for obstructions caused by planting (hedges, trees). In case of obstructions, the Contractor reserves the right to reschedule the move or employ additional resources; costs are borne by the Client.
Client Disclosure Obligations
16. Items of above-average or disproportionate value must be reported in writing before the move starts (e.g., art, designer furniture, heirlooms). If not reported, transportation is at the Client’s own risk.
17. When paying by invoice, the Client is responsible for timely providing correct invoicing information.
18. The minimum vehicle height is 3.20 meters; the Client must report passages below this height. Failure to report low clearances is at the Client's risk and expense.
19. Pets must be reported in advance; failure to do so may cause extra costs charged to the Client.
20. Monumental buildings must be reported in writing; failure to do so exempts the Contractor from any liability for damage.
21. Any disputes concerning damages, invoices, or work must be reported in writing within 7 days of the invoice date; thereafter, invoices are considered correct.
Definitions:
Contractor: In these General Terms and Conditions, the Contractor shall be understood as Shift Out, Chamber of Commerce (KvK) number 88974960, VAT number NL004677763B49, unless otherwise indicated in these General Terms and Conditions.
Client: This refers to the Client as well as any representative of the Client, the contact person provided on behalf of the Client, and the group on behalf of which the Client requests/books the services. This person also carries the payment obligation and must be authorized to perform similar/related tasks, powers, and responsibilities of the Client.
Written: This also includes digital communication.
Client Liability
1.The Client must be present during the entire move to ensure the safety of the goods. Items of extreme value must at all times remain in the possession of the Client. The Client must check during loading and unloading whether all items have been loaded/moved. The Contractor is not liable for any items left behind at the starting address.
Client Responsibilities
2. The Client or designated contact person must have sufficient payment means to settle the total moving fee, direct/instruct movers where necessary, and bears full responsibility.
3. If the Client cannot be physically present during the move, a contact person must be designated in advance who is present during the entire move, acts on behalf of the Client, and carries the payment obligation.
4. The Client is responsible for free passage of all goods at all addresses visited by the Contractor. Stairwells and landings must be completely cleared prior to the move.
5. The Client is responsible for the proper disconnection and securing of washing machines. If this is not done, the Contractor is not liable for damage to the washing machine, property, or consequential damage.
6. The Client is responsible for protecting floorboards and walls during the move. Damage to floors and walls is at the Client's own risk.
7. The Contractor accepts no liability for rented objects. Moving rented objects is entirely at the Client's own risk.Contractor Liability8. The Contractor is not liable for loss or theft of goods.
9. The Contractor is not liable for damage arising from errors in software used by them, unless such damage can be recovered from the software supplier.
10. Moving via stairs will be done if necessary, up to a maximum of the 5th floor. The Contractor is exempt from liability for damage to stairs or goods when using stairs. Any discrepancies in reported floors are not grounds for complaint or compensation.
11. The Contractor accepts no liability towards third parties and is indemnified by the Client from financial consequences of such claims.
12. No liability for consequential damage such as lost profits or business interruptions.
13. Mechanical, electrical, or electronic failures without external cause are excluded from liability.Contractor Responsibilities14. The Contractor has an obligation to make efforts, not a result obligation.
15. The Contractor is not responsible for obstructions caused by planting (hedges, trees). In case of obstructions, the Contractor reserves the right to reschedule the move or employ additional resources; costs are borne by the Client.
Client Disclosure Obligations
16. Items of above-average or disproportionate value must be reported in writing before the move starts (e.g., art, designer furniture, heirlooms). If not reported, transportation is at the Client’s own risk.
17. When paying by invoice, the Client is responsible for timely providing correct invoicing information.
18. The minimum vehicle height is 3.20 meters; the Client must report passages below this height. Failure to report low clearances is at the Client's risk and expense.
19. Pets must be reported in advance; failure to do so may cause extra costs charged to the Client.
20. Monumental buildings must be reported in writing; failure to do so exempts the Contractor from any liability for damage.
21. Any disputes concerning damages, invoices, or work must be reported in writing within 7 days of the invoice date; thereafter, invoices are considered correct.
Transport-Ready Packaging
22. The Client is responsible for transport-worthy packaging (except for Full-Service).
23. Boxes must be properly closed and filled; cabinet doors and drawers must be secured (except for Full-Service). Fragile items must be protected.
24. Small objects must be transportably packed; otherwise, movers may refuse or transport is at the Client’s own risk.
25. Electronic equipment must be packed in original boxes; otherwise, own risk applies.
26. For Full-Service moves, the price and time include packing and moving. If the packing part is not included in the quote, the move is considered Low-Budget, and packaging responsibility lies with the Client.
Special Objects
27. Items over 100 kg are moved only with at least 3 movers and always at the Client’s own risk.
28. Natural stone items must be reported in writing in advance, including dimensions, weight, and type; otherwise, own risk applies.
29. Antique or furniture older than 10 years is excluded from liability.
30. Pianos/grand pianos are moved only on the ground floor; no stairs allowed; moving is at own risk.
Parking Space and Permits
31. The Client ensures sufficient parking space and pays parking fees. Requesting permits is the Client’s responsibility unless otherwise agreed.
32. The Contractor is not liable for waiting times due to incorrect parking; costs are charged to the Client.
33. Permits must be valid; missing or incorrect permits lead to costs for the Client (fines, delays, collection fees).
22. The Client is responsible for transport-worthy packaging (except for Full-Service).
23. Boxes must be properly closed and filled; cabinet doors and drawers must be secured (except for Full-Service). Fragile items must be protected.
24. Small objects must be transportably packed; otherwise, movers may refuse or transport is at the Client’s own risk.
25. Electronic equipment must be packed in original boxes; otherwise, own risk applies.
26. For Full-Service moves, the price and time include packing and moving. If the packing part is not included in the quote, the move is considered Low-Budget, and packaging responsibility lies with the Client.
Special Objects
27. Items over 100 kg are moved only with at least 3 movers and always at the Client’s own risk.
28. Natural stone items must be reported in writing in advance, including dimensions, weight, and type; otherwise, own risk applies.
29. Antique or furniture older than 10 years is excluded from liability.
30. Pianos/grand pianos are moved only on the ground floor; no stairs allowed; moving is at own risk.
Parking Space and Permits
31. The Client ensures sufficient parking space and pays parking fees. Requesting permits is the Client’s responsibility unless otherwise agreed.
32. The Contractor is not liable for waiting times due to incorrect parking; costs are charged to the Client.
33. Permits must be valid; missing or incorrect permits lead to costs for the Client (fines, delays, collection fees).
Costs and Payment
34. Payment must be made immediately after the move, either in cash or by card, unless otherwise agreed in advance.
35. You always pay for the actual hours worked. If we work shorter or longer than planned, the final total amount will be adjusted accordingly.
36. Companies can pay by invoice in agreement with the Contractor, whereby the Contractor receives a Chamber of Commerce extract and a copy of the ID proof of the Client or authorized representative prior to the move.
37. A minimum of 3 hours is charged for every move and/or packing day.
38. The Client pays the actual travel time for driving to and from the nearest branch to the start location and from the end location back to the branch.
39. A surcharge of 50% applies for work before 8:00 a.m. and after 8:00 p.m., which also applies to hours worked over 8 hours. For hours worked over 12 hours and on statutory holidays, a surcharge of 100% will be charged.
40. If the Client does not pay within the set payment term, Shift Out will hand over the claim for collection.
All resulting costs will be charged to the Client as follows:
-Up to €2,500: 15% (€375)
-Over the next €2,500: 10% (€625)
-Over the next €5,000: 5% (€875)
-Over the next €190,000: 1% (€2,775)
-Over the remainder: 0.5% (€6,775)
-With a minimum charge of €40
-With a maximum charge of €6,775
41. If it becomes necessary to initiate legal proceedings to collect the outstanding claim, all costs related to such proceedings (such as bailiff fees, court fees, attorney fees, and all related and ancillary costs) will be borne by the Client.
42. If during the move and/or final settlement the Client and/or authorized representative does not have sufficient financial means or refuses to pay the full total amount of the move, the Contractor is fully entitled to seize (part of) the household goods as collateral for the total amount. This seizure falls under the right of retention and can never be considered unlawful appropriation. By accepting the price and time estimate and these General Terms and Conditions, the Client and/or authorized representative automatically consent to the appropriation of goods as collateral if the above situation occurs.
43. If after 6 months from the payment term expiry goods from the move are still in possession of the Contractor, the Contractor is fully entitled to sell the goods to cover (part of) the outstanding total amount.
44. We reserve the right to charge 20% more on the total invoice amount if you do not pay on the day of the move.
45. If the Client requests the move for business purposes and the company is established/registered abroad, it is not possible to have the move invoiced entirely afterward. The (maximum) estimate of the move must be paid 72 hours prior to the move; after completion, any remaining balance will be refunded or any outstanding amount invoiced. If a Fixed Contract Sum has been chosen, it must be fully paid 72 hours prior to the move.
46. The mileage surcharge included in estimates and offers is based on the current fuel prices at that time. Due to large fluctuations in the unstable energy market, the transport sector is forced to guarantee continuity of operations through a fuel clause. If fuel prices (nationally/internationally) are higher than previously communicated, we are obliged to pass on the surcharge proportionally to the Client.
47. If the Client has items disposed of at a waste disposal site, the disposal costs will be added to the invoice unless the Client pays them directly. If disposal costs are not added to the invoice afterward, regardless of the reason, we will invoice these costs separately.
34. Payment must be made immediately after the move, either in cash or by card, unless otherwise agreed in advance.
35. You always pay for the actual hours worked. If we work shorter or longer than planned, the final total amount will be adjusted accordingly.
36. Companies can pay by invoice in agreement with the Contractor, whereby the Contractor receives a Chamber of Commerce extract and a copy of the ID proof of the Client or authorized representative prior to the move.
37. A minimum of 3 hours is charged for every move and/or packing day.
38. The Client pays the actual travel time for driving to and from the nearest branch to the start location and from the end location back to the branch.
39. A surcharge of 50% applies for work before 8:00 a.m. and after 8:00 p.m., which also applies to hours worked over 8 hours. For hours worked over 12 hours and on statutory holidays, a surcharge of 100% will be charged.
40. If the Client does not pay within the set payment term, Shift Out will hand over the claim for collection.
All resulting costs will be charged to the Client as follows:
-Up to €2,500: 15% (€375)
-Over the next €2,500: 10% (€625)
-Over the next €5,000: 5% (€875)
-Over the next €190,000: 1% (€2,775)
-Over the remainder: 0.5% (€6,775)
-With a minimum charge of €40
-With a maximum charge of €6,775
41. If it becomes necessary to initiate legal proceedings to collect the outstanding claim, all costs related to such proceedings (such as bailiff fees, court fees, attorney fees, and all related and ancillary costs) will be borne by the Client.
42. If during the move and/or final settlement the Client and/or authorized representative does not have sufficient financial means or refuses to pay the full total amount of the move, the Contractor is fully entitled to seize (part of) the household goods as collateral for the total amount. This seizure falls under the right of retention and can never be considered unlawful appropriation. By accepting the price and time estimate and these General Terms and Conditions, the Client and/or authorized representative automatically consent to the appropriation of goods as collateral if the above situation occurs.
43. If after 6 months from the payment term expiry goods from the move are still in possession of the Contractor, the Contractor is fully entitled to sell the goods to cover (part of) the outstanding total amount.
44. We reserve the right to charge 20% more on the total invoice amount if you do not pay on the day of the move.
45. If the Client requests the move for business purposes and the company is established/registered abroad, it is not possible to have the move invoiced entirely afterward. The (maximum) estimate of the move must be paid 72 hours prior to the move; after completion, any remaining balance will be refunded or any outstanding amount invoiced. If a Fixed Contract Sum has been chosen, it must be fully paid 72 hours prior to the move.
46. The mileage surcharge included in estimates and offers is based on the current fuel prices at that time. Due to large fluctuations in the unstable energy market, the transport sector is forced to guarantee continuity of operations through a fuel clause. If fuel prices (nationally/internationally) are higher than previously communicated, we are obliged to pass on the surcharge proportionally to the Client.
47. If the Client has items disposed of at a waste disposal site, the disposal costs will be added to the invoice unless the Client pays them directly. If disposal costs are not added to the invoice afterward, regardless of the reason, we will invoice these costs separately.
Handyman Service and Disassembly/Assembly
48. All (dis)assembly work will be carried out by our Handyman unless explicitly stated otherwise by the Contractor.
49. Disassembly and assembly items must be reported by the Client in advance; photos of all items must be provided. All such work is at the Client’s own risk. If the Client does not notify prior to the move that (dis)assembly work must be performed, any waiting times of already present personnel and/or rented equipment will be charged to the Client.
50. Regarding gas and electricity, the Contractor only performs disconnection/connection work at the Client’s own risk. The Contractor can only disconnect washing machines and electrical devices, not connect them. Disconnecting washing machines or electronic devices is always at the Client’s own risk. The Contractor does not drill holes in walls. These limitations also apply to our Full Service moves.
51. The Contractor can (dis)assemble windows if necessary. This must be reported in writing to the Contractor before the move. (Dis)assembly of windows and/or doors is always at the Client’s own risk.
Agreements and Communication
52. Deviations from these General Terms and Conditions and/or commitments are binding on the Contractor only if expressly confirmed by the Contractor in writing prior to the move.
53. Movers are never authorized to make commitments. Only management at the office can make commitments, which must always be confirmed in writing.
Moving Lift
54. For the use of the moving lift, window frames must be cleared and windows must be able to open fully. If this is not the case, the Client accepts full liability for any damage to frames and/or windows.
55. By using or ordering the moving lift, the Client consents to placing the lift against the building. If the Client chooses not to allow the Contractor to inspect the situation, the Contractor is exempt from all liability for any damage to the building caused by the use of the moving lift and/or the execution of the work.
56. The moving lift will be charged for the duration of the job, with a minimum of 3 hours, unless explicitly stated otherwise by the Contractor.
57. If the power supply at the moving location is outdated, the Client must notify the Contractor prior to the move so that a gasoline-powered lift can be used instead of the standard electric moving lift. If no power supply is available or it is difficult to access, it is the Client’s responsibility to inform the Contractor in time. Failure to do so will result in all additional costs being charged to the Client.
Storage
58. The Client must always be present during loading or unloading at transshipment/storage or other (logistics) third parties. It is the Client’s responsibility to check for any damage at the time of loading or unloading and to report it immediately. The claims period as stated in these General Terms and Conditions does not apply during loading and unloading at transshipment/storage. The Contractor is not liable for damage caused during loading or unloading at transshipment/storage. Because multiple people have access to the items in transshipment/storage, damages may occur for which the Contractor is not liable.
59. If the household goods are sent to storage, the Contractor cannot be held liable for damage caused during stacking if no Full Service has been requested. Items must be stacked in storage, which may cause prolonged contact and potential dents or damage to materials. We always recommend choosing Full Service or packing the items transport-ready yourself. Our protective materials cannot be left in your storage unless payment has been made for this service.
48. All (dis)assembly work will be carried out by our Handyman unless explicitly stated otherwise by the Contractor.
49. Disassembly and assembly items must be reported by the Client in advance; photos of all items must be provided. All such work is at the Client’s own risk. If the Client does not notify prior to the move that (dis)assembly work must be performed, any waiting times of already present personnel and/or rented equipment will be charged to the Client.
50. Regarding gas and electricity, the Contractor only performs disconnection/connection work at the Client’s own risk. The Contractor can only disconnect washing machines and electrical devices, not connect them. Disconnecting washing machines or electronic devices is always at the Client’s own risk. The Contractor does not drill holes in walls. These limitations also apply to our Full Service moves.
51. The Contractor can (dis)assemble windows if necessary. This must be reported in writing to the Contractor before the move. (Dis)assembly of windows and/or doors is always at the Client’s own risk.
Agreements and Communication
52. Deviations from these General Terms and Conditions and/or commitments are binding on the Contractor only if expressly confirmed by the Contractor in writing prior to the move.
53. Movers are never authorized to make commitments. Only management at the office can make commitments, which must always be confirmed in writing.
Moving Lift
54. For the use of the moving lift, window frames must be cleared and windows must be able to open fully. If this is not the case, the Client accepts full liability for any damage to frames and/or windows.
55. By using or ordering the moving lift, the Client consents to placing the lift against the building. If the Client chooses not to allow the Contractor to inspect the situation, the Contractor is exempt from all liability for any damage to the building caused by the use of the moving lift and/or the execution of the work.
56. The moving lift will be charged for the duration of the job, with a minimum of 3 hours, unless explicitly stated otherwise by the Contractor.
57. If the power supply at the moving location is outdated, the Client must notify the Contractor prior to the move so that a gasoline-powered lift can be used instead of the standard electric moving lift. If no power supply is available or it is difficult to access, it is the Client’s responsibility to inform the Contractor in time. Failure to do so will result in all additional costs being charged to the Client.
Storage
58. The Client must always be present during loading or unloading at transshipment/storage or other (logistics) third parties. It is the Client’s responsibility to check for any damage at the time of loading or unloading and to report it immediately. The claims period as stated in these General Terms and Conditions does not apply during loading and unloading at transshipment/storage. The Contractor is not liable for damage caused during loading or unloading at transshipment/storage. Because multiple people have access to the items in transshipment/storage, damages may occur for which the Contractor is not liable.
59. If the household goods are sent to storage, the Contractor cannot be held liable for damage caused during stacking if no Full Service has been requested. Items must be stacked in storage, which may cause prolonged contact and potential dents or damage to materials. We always recommend choosing Full Service or packing the items transport-ready yourself. Our protective materials cannot be left in your storage unless payment has been made for this service.
Force Majeure
60. In case of wind speeds exceeding 60 km/h or other weather conditions that make the move dangerous, the Contractor reserves the right to reschedule the move to another date.
61. The Contractor reserves the right to terminate the agreement without any liability for damages in case of force majeure events such as strikes, lockouts, fire, war, mobilization, floods, other (natural) disasters, or any external factors beyond the Contractor's control that make the move impossible.
62. In case of force majeure, the Client will be informed promptly. Unless it is certain that the force majeure situation will last 30 full business days or longer, the obligations prevented by force majeure will be suspended without any right to compensation. If it is certain or the situation lasts longer than 30 business days, either party may terminate the agreement by written notice without entitlement to compensation.
63. The Contractor reserves the right to modify the schedule under exceptional circumstances to ensure smooth operations. The Client will be informed in advance via phone, WhatsApp, or other agreed communication channels.
64. If unforeseen circumstances prevent the use or placement of ropes, pulleys, lifts, or other materials, alternative equipment and/or additional manpower may be deployed at extra cost. Waiting times of personnel and equipment already present will also be charged.
65. Delays due to preceding moves running over time, traffic jams, bad weather, or incorrect information provided by any Client are not grounds for complaints or compensation and are considered reasonable schedule deviations.
66. Rust, oxidation, and water damage caused by weather or other external factors are excluded from Contractor liability.
Insurance and Coverage
67. The Contractor is insured up to €2,500,000, provided that the Client has fully complied with these General Terms and the insurer’s guidelines as agreed prior to the move.
68. If insured items form a pair or series covered for their total value, the value of each item will be calculated by dividing the total value by the number of items in the pair or series.
69. Household goods loaded, unloaded, or lifted by anyone other than an employee of the Contractor are not insured. This also applies to goods not placed or removed from the moving lift by an employee of the Contractor.
70. The Contractor’s liability is limited to the agreed fee for the assignment, or, if the insured amount under the professional or business liability insurance is lower than the agreed fee and/or damage amount, the insured amount.
Damage
71. In case of damage to an insured item arising from a covered risk, compensation by the insurer will not exceed repair or restoration costs as stated in the expert report. Any depreciation in value after repair or restoration is excluded.
72. In case of damage, the Client must specify the damage in the presence of the movers and have it documented in writing, confirmed by signature for legal validity. Liability ends once the movers leave.
73. If damage occurs during the move requiring cleanup, the time spent will be added to the total moving time and final invoice.
74. The invoice must always be paid in full regardless of any damage. Claims for damages are handled separately after payment.
75. If the Client does not report damage or complaints within the stipulated time, all rights and claims related to the damage lapse.
76. We always work with two skilled movers. If the Client explicitly requests only one mover, any damage caused by that mover or third parties is not the Contractor’s responsibility.
77. A deductible of €450 applies to any damage and is always borne by the Client.
78. The Contractor is not liable for damage caused by incorrect or incomplete information and/or inadequate materials from the Client, including damaged moving boxes.
79. The Contractor excludes all liability unless the Client proves damage was caused by intent or gross negligence of the Contractor.
80. The Contractor cannot be held liable for material or bodily damage caused by the Client, their helpers, or third parties, even during cooperation between the Contractor’s employees and the Client or helpers.
81. Damage to plants, paintings, aquariums, waterbeds, and animals is excluded from Contractor liability.
82. For damage claims meeting the conditions, the Client must provide purchase receipts to qualify for compensation. The compensation is based on the current value as determined by these receipts. No compensation is possible without purchase receipts.
Working Conditions
83. The Contractor has the right to refuse an assignment, possibly without giving reasons.
84. The Contractor reserves the right to employ additional help if there is a shortage of manpower and/or materials. Resulting costs are always charged to the Client.
85. Movers have the right to take breaks during the move. These breaks are not charged.
86. The Contractor reserves the right to refuse transport of potted plants, items for which safe transport cannot be guaranteed, and animals, or such transport will be at the Client’s own risk. This also applies to items that are hygienically irresponsible for the Contractor and its employees.
87. The Client may terminate the assignment early if working conditions become unhealthy, e.g., mold, water, garbage, excessive dust. Hours worked, including travel time, will be charged. If extraordinary conditions are not reported beforehand, no precautions can be taken, and all costs will be charged to the Client.
Hoisting
88. For hoisting, the lifting beam and hook must be freely accessible. The Client is responsible for ensuring this access.
89. Hoisting is always at the Client’s own risk. All damage resulting from hoisting is fully charged to the Client. Household goods transported by moving lifts are insured.
60. In case of wind speeds exceeding 60 km/h or other weather conditions that make the move dangerous, the Contractor reserves the right to reschedule the move to another date.
61. The Contractor reserves the right to terminate the agreement without any liability for damages in case of force majeure events such as strikes, lockouts, fire, war, mobilization, floods, other (natural) disasters, or any external factors beyond the Contractor's control that make the move impossible.
62. In case of force majeure, the Client will be informed promptly. Unless it is certain that the force majeure situation will last 30 full business days or longer, the obligations prevented by force majeure will be suspended without any right to compensation. If it is certain or the situation lasts longer than 30 business days, either party may terminate the agreement by written notice without entitlement to compensation.
63. The Contractor reserves the right to modify the schedule under exceptional circumstances to ensure smooth operations. The Client will be informed in advance via phone, WhatsApp, or other agreed communication channels.
64. If unforeseen circumstances prevent the use or placement of ropes, pulleys, lifts, or other materials, alternative equipment and/or additional manpower may be deployed at extra cost. Waiting times of personnel and equipment already present will also be charged.
65. Delays due to preceding moves running over time, traffic jams, bad weather, or incorrect information provided by any Client are not grounds for complaints or compensation and are considered reasonable schedule deviations.
66. Rust, oxidation, and water damage caused by weather or other external factors are excluded from Contractor liability.
Insurance and Coverage
67. The Contractor is insured up to €2,500,000, provided that the Client has fully complied with these General Terms and the insurer’s guidelines as agreed prior to the move.
68. If insured items form a pair or series covered for their total value, the value of each item will be calculated by dividing the total value by the number of items in the pair or series.
69. Household goods loaded, unloaded, or lifted by anyone other than an employee of the Contractor are not insured. This also applies to goods not placed or removed from the moving lift by an employee of the Contractor.
70. The Contractor’s liability is limited to the agreed fee for the assignment, or, if the insured amount under the professional or business liability insurance is lower than the agreed fee and/or damage amount, the insured amount.
Damage
71. In case of damage to an insured item arising from a covered risk, compensation by the insurer will not exceed repair or restoration costs as stated in the expert report. Any depreciation in value after repair or restoration is excluded.
72. In case of damage, the Client must specify the damage in the presence of the movers and have it documented in writing, confirmed by signature for legal validity. Liability ends once the movers leave.
73. If damage occurs during the move requiring cleanup, the time spent will be added to the total moving time and final invoice.
74. The invoice must always be paid in full regardless of any damage. Claims for damages are handled separately after payment.
75. If the Client does not report damage or complaints within the stipulated time, all rights and claims related to the damage lapse.
76. We always work with two skilled movers. If the Client explicitly requests only one mover, any damage caused by that mover or third parties is not the Contractor’s responsibility.
77. A deductible of €450 applies to any damage and is always borne by the Client.
78. The Contractor is not liable for damage caused by incorrect or incomplete information and/or inadequate materials from the Client, including damaged moving boxes.
79. The Contractor excludes all liability unless the Client proves damage was caused by intent or gross negligence of the Contractor.
80. The Contractor cannot be held liable for material or bodily damage caused by the Client, their helpers, or third parties, even during cooperation between the Contractor’s employees and the Client or helpers.
81. Damage to plants, paintings, aquariums, waterbeds, and animals is excluded from Contractor liability.
82. For damage claims meeting the conditions, the Client must provide purchase receipts to qualify for compensation. The compensation is based on the current value as determined by these receipts. No compensation is possible without purchase receipts.
Working Conditions
83. The Contractor has the right to refuse an assignment, possibly without giving reasons.
84. The Contractor reserves the right to employ additional help if there is a shortage of manpower and/or materials. Resulting costs are always charged to the Client.
85. Movers have the right to take breaks during the move. These breaks are not charged.
86. The Contractor reserves the right to refuse transport of potted plants, items for which safe transport cannot be guaranteed, and animals, or such transport will be at the Client’s own risk. This also applies to items that are hygienically irresponsible for the Contractor and its employees.
87. The Client may terminate the assignment early if working conditions become unhealthy, e.g., mold, water, garbage, excessive dust. Hours worked, including travel time, will be charged. If extraordinary conditions are not reported beforehand, no precautions can be taken, and all costs will be charged to the Client.
Hoisting
88. For hoisting, the lifting beam and hook must be freely accessible. The Client is responsible for ensuring this access.
89. Hoisting is always at the Client’s own risk. All damage resulting from hoisting is fully charged to the Client. Household goods transported by moving lifts are insured.
Changes, Cancellations, and Termination
90. Address Changes
Address changes must be reported to the Contractor in writing or via the request form prior to the move. The agreed price and time estimate will no longer apply if the Contractor visits addresses not previously known on behalf of the Client. The Client accepts all resulting financial consequences.
91. Additions and Changes
Additions and/or changes may only be made in writing before the move and must be confirmed in writing by the Contractor. If the moving situation or information differs from reality, this does not constitute grounds for complaints or compensation. The invoice must be paid in all cases.
92. Cancellations and CostsBusiness trips can be canceled free of charge up to 14 calendar days before the scheduled moving date.If canceled less than 14 calendar days before the scheduled moving date, the Client owes the Contractor 15% of the quoted amount as compensation.If the Client decides to cancel the move, this must be reported in writing at least 7 days in advance and confirmed by phone; otherwise, 50% of the minimum moving costs will be charged, with a minimum of €150.If the Client cancels within 48 hours before the move, 75% of the minimum moving costs will be charged, with a minimum of €150.For moves requested within 7 days, once the offer is confirmed, cancellation is no longer possible without incurring cancellation fees.
93. Rescheduling
If the Client wishes to reschedule the move less than 48 hours before the start time, a rescheduling fee of €150 will be charged.
Privacy Policy and Confidentiality
94. Privacy Policy and Cookies
The Contractor uses cookies and other technologies such as JavaScript and web beacons on its webshop and related sites. To protect your privacy and improve user experience, we consider it important to inform you about our cookie usage. Cookies are small text files stored on your computer or mobile device when you use our website/webshop. Third-party cookies may also be placed. The privacy and cookie policies of these third parties apply to their cookies.
95. Confidentiality
Both parties are obliged to maintain confidentiality of all confidential information shared within the agreement. Information is confidential if designated as such or inherently confidential by its nature. Confidential information will only be used for the purpose it was provided. If the Contractor is legally compelled to disclose confidential information, it is not liable for damages and the Client is not entitled to terminate the agreement as far as the Contractor is concerned.
Legal Matters
96. Nullity and Replacement of Provisions
If any provision of these General Terms is void or unenforceable, the remaining provisions remain fully applicable. The parties will agree on replacement provisions that closely reflect the intent and purpose of the original. Article 3:42 BW remains applicable.
97. Applicable Law and Competent Court
Dutch law applies to all legal relationships, including offers, quotations, and agreements between the Contractor and Client. The court in Amsterdam has exclusive jurisdiction over disputes, including those only claimed by one party, unless mandatory law provides otherwise.
98. Price and Time Estimate and Acceptance of Terms
The price and time estimate provided by the Contractor is based entirely on information supplied by the Client via the request form. By accepting the price and time estimate, these General Terms automatically apply.
99. Prohibition on Approaching Employees
The Client and related parties (helpers, relatives, employers, or persons directly or indirectly linked to the Client) are prohibited from inducing Contractor employees to enter into employment or any other paid work relationship with another company, with the intention of lending or having the employee perform paid work elsewhere. If such an offer is made, a penalty of €10,000 applies, plus €1,000 per day for each day the offer is not withdrawn in writing to the Contractor.
100. Applicable Standard Conditions
These General Terms apply to all agreements, offers, written or oral requests with Shift Out. Additionally, the following standard conditions apply where relevant:
– AVVV 2006 (General Conditions for Private Moves)
– AVB 2009 (General Conditions for Business Moves)
– AVVIV 2009 (General Conditions for International Moves)
– AVBV 2006 (General Conditions for Storage of Household Goods)
– FENEX conditions for storage and transport.
For international assignments, specific branch conditions may also apply, which will be agreed with the Client beforehand.
101. Priority of Conditions
In case of conflicts between these General Terms and the above standard conditions, these Shift Out General Terms prevail. If no provision is included here, the applicable standard conditions apply.
Closing Clause:
By booking your move, you automatically agree to our General Terms and Conditions as stated above.
90. Address Changes
Address changes must be reported to the Contractor in writing or via the request form prior to the move. The agreed price and time estimate will no longer apply if the Contractor visits addresses not previously known on behalf of the Client. The Client accepts all resulting financial consequences.
91. Additions and Changes
Additions and/or changes may only be made in writing before the move and must be confirmed in writing by the Contractor. If the moving situation or information differs from reality, this does not constitute grounds for complaints or compensation. The invoice must be paid in all cases.
92. Cancellations and CostsBusiness trips can be canceled free of charge up to 14 calendar days before the scheduled moving date.If canceled less than 14 calendar days before the scheduled moving date, the Client owes the Contractor 15% of the quoted amount as compensation.If the Client decides to cancel the move, this must be reported in writing at least 7 days in advance and confirmed by phone; otherwise, 50% of the minimum moving costs will be charged, with a minimum of €150.If the Client cancels within 48 hours before the move, 75% of the minimum moving costs will be charged, with a minimum of €150.For moves requested within 7 days, once the offer is confirmed, cancellation is no longer possible without incurring cancellation fees.
93. Rescheduling
If the Client wishes to reschedule the move less than 48 hours before the start time, a rescheduling fee of €150 will be charged.
Privacy Policy and Confidentiality
94. Privacy Policy and Cookies
The Contractor uses cookies and other technologies such as JavaScript and web beacons on its webshop and related sites. To protect your privacy and improve user experience, we consider it important to inform you about our cookie usage. Cookies are small text files stored on your computer or mobile device when you use our website/webshop. Third-party cookies may also be placed. The privacy and cookie policies of these third parties apply to their cookies.
95. Confidentiality
Both parties are obliged to maintain confidentiality of all confidential information shared within the agreement. Information is confidential if designated as such or inherently confidential by its nature. Confidential information will only be used for the purpose it was provided. If the Contractor is legally compelled to disclose confidential information, it is not liable for damages and the Client is not entitled to terminate the agreement as far as the Contractor is concerned.
Legal Matters
96. Nullity and Replacement of Provisions
If any provision of these General Terms is void or unenforceable, the remaining provisions remain fully applicable. The parties will agree on replacement provisions that closely reflect the intent and purpose of the original. Article 3:42 BW remains applicable.
97. Applicable Law and Competent Court
Dutch law applies to all legal relationships, including offers, quotations, and agreements between the Contractor and Client. The court in Amsterdam has exclusive jurisdiction over disputes, including those only claimed by one party, unless mandatory law provides otherwise.
98. Price and Time Estimate and Acceptance of Terms
The price and time estimate provided by the Contractor is based entirely on information supplied by the Client via the request form. By accepting the price and time estimate, these General Terms automatically apply.
99. Prohibition on Approaching Employees
The Client and related parties (helpers, relatives, employers, or persons directly or indirectly linked to the Client) are prohibited from inducing Contractor employees to enter into employment or any other paid work relationship with another company, with the intention of lending or having the employee perform paid work elsewhere. If such an offer is made, a penalty of €10,000 applies, plus €1,000 per day for each day the offer is not withdrawn in writing to the Contractor.
100. Applicable Standard Conditions
These General Terms apply to all agreements, offers, written or oral requests with Shift Out. Additionally, the following standard conditions apply where relevant:
– AVVV 2006 (General Conditions for Private Moves)
– AVB 2009 (General Conditions for Business Moves)
– AVVIV 2009 (General Conditions for International Moves)
– AVBV 2006 (General Conditions for Storage of Household Goods)
– FENEX conditions for storage and transport.
For international assignments, specific branch conditions may also apply, which will be agreed with the Client beforehand.
101. Priority of Conditions
In case of conflicts between these General Terms and the above standard conditions, these Shift Out General Terms prevail. If no provision is included here, the applicable standard conditions apply.
Closing Clause:
By booking your move, you automatically agree to our General Terms and Conditions as stated above.
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